Frequently Asked Questions
what is the commission process?
After filling out the Commission Form, we will follow up within 72 hours to confirm details and provide pricing via the email address you provide. Sarah will work with you to help create a painting perfect for your space! Each custom painting is priced based on your requested details. A 50% non-refundable deposit is required and confirms your order. Custom paintings are commissioned at a limited quantity each month and have a 3-6 week turnaround. Sarah will remain in contact with you throughout process, getting feedback and input for your commissioned piece. She will make 1-2 revisions based on requests. The remaining balance will be due once the painting is finished. All sales are final.
what style do you paint for commissions?
The unique styles of texture come from Sarah's artistic judgement once she understands your style preference. Abstract paintings can be painted with a pallet knife, sponge, or fluid acrylic and resin. By sharing your favorite paintings she's made in the past, and color schemes of your home, she will be able to come up with a style perfect for you.
what are the standard commission sizes?
Standard sizes are listed on the Commission Form. Should you need a custom size, we can work with you to create one. All paintings are painted on gallery wrapped canvas -- the highest quality canvas.
the painting i want is “sold”. what now?
Each painting is one of a kind, therefore cannot be replicated exactly. Once it is sold, it is gone! If you see a painting that’s sold and you’d like a painting similar, please fill out our Commission Form. Sign up for our mailing list and follow us on Instagram to stay up to date when new work is listed!
can i have my painting framed?
Yes! You can request a float frame with the color choices of white, black, silver, or gold. This will be an additional cost - an accurate quote/invoice will be provided upon request. Paintings are framed by a professional framer with protective backing and a hardware ready to hang.
do you ship?
Shipping a large canvas in the continental US ranges between $100-$300. Contact us if you’d like other shipping options. International shipping can be costly, please contact us for an accurate shipping quote based on your location. International postal services and systems may require purchaser to pay additional customs fees or duty taxes at customs. Innerglow Art is not responsible for additional fees or taxes.
when can i expect to receive my painting?
Your painting will ship within 1-3 weeks of purchase. Custom orders have a 6-8 week turnaround once the deposit has been made and details regarding your painting have been discussed with Sarah. Every painting is packaged and shipped by Sarah, so your patience is appreciated. While working quickly, maintaining top quality craftsmanship is never rushed. All paintings are shipped via UPS ground, for a 3-5 day delivery. You will receive a tracking number once your painting has shipped.
can i exchange/return a painting?
There are no refunds or exchanges on purchased art. All sales are final. We cannot be held responsible for lost or damaged items. In the rare occurrence of a lost or damaged shipment, we insure each package and must be made aware of damaged or lost items within 30 days of shipment in order to file a claim for reimbursement. All shipping charges are non-refundable and all return shipping cost due to damage are the responsibility of the buyer. We recommend all damaged goods be returned for repair and insured with a tracking number. Please email us if returning a damaged item ASAP.
do you offer classes?
Currently classes are not available, but a goal in the near future. Sign up for my mailing list to be the first to know!
i sent you an email/fb message/instagram dm and haven’t heard from you?
I’m so sorry! I receive many messages on various platforms and cannot reply to them all. If you've sent me an email however, I will get back to you as soon as I can. Thank you for your patience!